How Smart Auto Attendants Improve Customer Satisfaction
The Challenge A busy, multi-department organization was struggling with long hold times and frequent call transfers.Customers calling for routine requests often ended up speaking to the wrong person, leading to repeated calls, frustration, and lower satisfaction ratings. The TX3 Solution TX3 implemented a Smart Auto Attendant system to route calls quickly and accurately—without losing the […]
Seamless Communication for Hybrid Teams — How VoIP Keeps Everyone Connected
The Challenge A hybrid team working across multiple locations and remote setups was facing daily communication challenges.Internal calls went unanswered, project updates were delayed, and video meetings suffered from poor audio quality—slowing productivity and collaboration. The TX3 Solution TX3 deployed a unified VoIP platform that worked seamlessly across desk phones, mobile devices, and desktop apps.Team […]
UCaaS vs. Legacy PBX: What-s the ROI?
The Challenge A company relying on a traditional on-premises PBX system was facing high maintenance costs, limited features, and slow scalability when adding new users or locations. The TX3 Solution TX3 migrated the organization to a UCaaS (Unified Communications as a Service) platform, eliminating expensive on-site hardware while delivering advanced features and unmatched flexibility. Key […]