Resources
Frequently Asked Questions
Frequently Asked Questions
1. What is VoIP, and how does it work?
VoIP (Voice over Internet Protocol) lets you make and receive calls over your internet connection instead of copper phone lines. Your voice is converted into small digital packets, sent securely across the network, and turned back into audio on the other end. The result: modern calling features, flexible locations, and typically lower costs compared to legacy phone service.
2. What is VoIP, and how does it work?
Yes! Our VoIP services ensure high-quality communication with enterprise-grade security.
3) Can I keep my existing phone number?
Absolutely. We handle Local Number Portability (LNP) so your main lines, direct extensions (DIDs), and toll-free numbers move to TX3. The port process usually takes a few business days once we submit the paperwork (a recent bill copy and Letter of Authorization). Pro tip: don’t cancel service with your current carrier until your port date is confirmed and complete.
4) Does VoIP support remote work?
Yes. TX3 offers desktop and mobile apps so your team can call, text, and check presence from anywhere while keeping your business caller ID. Softphones in the browser or on the laptop mean you can work from home, the office, or on the road—and stay fully professional. TX3 Communications
5) What internet speed do I need for VoIP?
Plan for roughly 100 kbps up/down per concurrent call as a simple rule of thumb (e.g., 5 simultaneous calls ≈ ~0.5 Mbps each direction). More important than raw speed is stability: low jitter/packet loss, consistent latency, and QoS on your router. We’ll help you test and tune your network during onboarding.
6) Do you offer 24/7 customer support?
Yes—TX3 provides 24/7 phone, email, and live chat support. If something comes up after hours, you can still reach a real person. TX3 Communications
7) How do I get started with your VoIP services?
Easy:
- Tell us about your goals and current setup.
- We propose a plan (features, numbers, call flows).
- We handle number porting and provisioning.
- You plug in phones or install the apps—we test and train your team.
Prefer to talk to a human? Email support@tx3.com or call (360) 802-6657. TX3 Communications
Tacoma FAQ
Can a Tacoma business with a mobile workforce use VoIP?
Yes. Staff use the mobile app, and routing decides who rings first.
What if power or internet fails at our site?
Your service is hosted in the cloud, and we set up forwarding to cell phones.
Can I protect calls?
TX3 offers encrypted calling options. We can review them with you.
Is support available after hours?
Yes. TX3 support is 24/7, including nights and weekends, and there are no per-handset fees.
Auburn FAQ
What happens to our Auburn phones if the power goes out at the shop?
Your phone service is hosted in the cloud, not in your building. We set up forwarding to cell phones or the mobile app, so customers can still reach someone while you sort out the outage.
Can phones cover several shifts without missing calls?
Yes. Time-based call routing hands calls from one shift to the next, with a final fallback to a mobile phone or voicemail-to-email.
Are calls with suppliers and customers private?
TX3 offers encrypted calling options. We can review what’s available for your setup during onboarding.
Who answers if something breaks overnight?
TX3 support is available 24/7, including nights, weekends and holidays.
Bellevue FAQ
Can my Bellevue team answer business calls from home?
Yes. The apps let people use the office number on any device with a data or Wi-Fi connection, and callers see one business number.
What happens if our office loses internet?
Because the system is cloud-hosted, it isn’t tied to your office. We configure forwarding to cell phones or apps so calls still reach your team.
Can we protect sensitive client calls?
TX3 offers encrypted calling options. We can walk through what applies to your setup and any requirements your clients put on you.
Do we pay more as we add people?
There are no per-handset fees, so adding a user or a backup line doesn’t add handset charges. Our support team is available 24/7 to help.
Bellingham FAQ
Can Bellingham businesses with Canadian customers use TX3?
TX3 serves businesses across the US and Canada. Contact Sales to talk through what your cross-border calling needs look like.
What if a storm cuts power to my office?
Your phone system stays hosted in the cloud. We set up forwarding to cell phones or the mobile app so calls still get through.
Are my calls protected?
TX3 offers encrypted calling options. We can review which ones fit your setup.
Is support available at night?
Yes. TX3 support is available 24/7, and there are no per-handset fees when you add lines.
Bothell FAQ
Is hosted VoIP appropriate for a Bothell business handling confidential information?
TX3 offers encrypted calling options. We’ll walk through what’s available for your setup and any requirements your customers or partners place on you.
Will the phones still work if our building loses power?
Yes. The service is hosted in the cloud, and forwarding to cell phones or the app keeps your number answering.
Can staff use the system while commuting or travelling?
Yes. The mobile and desktop apps work on any data or Wi-Fi connection, using your business number.
What support do you offer after hours?
TX3 support is 24/7, serving businesses across the US and Canada.
Bremerton FAQ
What happens to my Bremerton business phones if the power or internet goes out?
Because your system is hosted in the cloud rather than at your office, it isn’t tied to your office’s power or internet. We set up call forwarding to cell phones or the mobile app as a backup, so customers can still reach you.
Are my business calls secure?
TX3 offers encrypted calling options for hosted VoIP. We can walk through what is available for your setup and any requirements your customers or contracts place on you.
Can my staff stay reachable if they work from a ferry or off site?
Yes. The mobile and desktop apps let people use your business number wherever they have a data or Wi-Fi connection. Coverage on the water can vary, so we also set a fallback such as voicemail-to-email.
Can I get help outside business hours if something goes wrong?
Yes. TX3 support is available 24/7, and we serve businesses across the US and Canada. There are no per-handset fees, so adding lines for a backup plan doesn’t add surprise costs.
Burien FAQ
Can a small Burien shop use a hosted phone system?
Yes. You can use desk phones or the app, set hours and greetings, and pay without per-handset fees.
What if the power or internet goes out at my shop?
Your system is hosted in the cloud, and we set up forwarding to cell phones so calls still reach you.
Are calls secure?
TX3 offers encrypted calling options, and we can explain what fits your business.
What if I need help on a weekend?
TX3 support is available 24/7, including weekends and holidays.
Edmonds FAQ
What happens to my Edmonds office phone during a windstorm outage?
Your service is hosted in the cloud, so the phone system itself isn’t in your building. We set up call forwarding to cell phones to keep you reachable.
Can I run calls from the ferry or from home?
Yes. The apps use your business number over any data or Wi-Fi connection. Coverage on the water can vary, so we add voicemail-to-email as a fallback.
Is the system suitable for a medical or professional office?
TX3 offers encrypted calling options. We can review what fits your office and any rules your clients or partners expect you to follow.
Will I be charged per phone as I add staff?
No, TX3 has no per-handset fees.
Everett FAQ
Can an Everett business keep taking calls during an outage?
Yes. Your system is hosted in the cloud, and we configure forwarding to cell phones or the app as a backup.
Can calls route differently between shifts?
Yes. Time-based routing sends calls to the right team, with voicemail-to-email as the last fallback.
How secure is hosted VoIP?
TX3 offers encrypted calling options. We can explain what applies to your setup and what your customers expect.
What if there’s a problem at 3 a.m.?
TX3 support runs 24/7. We serve businesses across the US and Canada.
Federal Way FAQ
Can a Federal Way nonprofit afford a hosted phone system?
With no per-handset fees, you can size your system to the people you have and add lines as you grow.
What happens if the office loses internet?
The system runs from the cloud. Calls can forward to cell phones so supporters and clients still reach someone.
Are conversations with clients private?
TX3 offers encrypted calling options. We’ll walk through what’s available for your needs.
Can staff work from the field and still use our number?
Yes. The apps use the business number over data or Wi-Fi, and TX3 support is available 24/7.
Kent FAQ
Can my Kent warehouse stay reachable if the internet drops?
Yes. The phone service is hosted in the cloud, and we set up cell phone forwarding as a backup.
Can we use phones on a loud shop floor?
Yes. We plan phone placement around your floor, and the apps can supplement desk phones.
Are shipping and customer calls secure?
TX3 offers encrypted calling options. We can review what fits your business.
Is there support on nights and weekends?
Yes, TX3 support is 24/7, with no per-handset fees when you add dock phones.
Kirkland FAQ
Is hosted VoIP right for a home-based business in Kirkland?
Yes. The apps let you use a business number on your own devices, and there are no per-handset fees.
What if my home internet goes down?
Set up forwarding to your cell phone. The cloud phone system stays running while your connection returns.
Will clients see my personal number?
No. Calls from the apps and forwarding show your business number.
Can I get help outside business hours?
TX3 support is available 24/7. We also offer encrypted calling options, and we can explain which suit your work.
Lacey FAQ
Will my Lacey phones keep working in a winter storm outage?
Your service is cloud-hosted, so it isn’t in your building. Forwarding to cell phones keeps you reachable.
Can I use this system for calls with government clients?
TX3 offers encrypted calling options. We can review what your clients require, without making claims about specific programs.
Can I answer from my cell phone while traveling?
Yes. The mobile app lets you use your business line from any data or Wi-Fi connection.
Is there any hidden cost per phone?
No. TX3 has no per-handset fees.
Lakewood FAQ
Can a Lakewood business keep its phone number if the office moves?
Yes. A hosted system isn’t tied to one address, so calls reach your team wherever they work.
What happens if the office loses power?
The service continues in the cloud, and forwarding to cell phones keeps calls moving.
Are conversations protected?
TX3 offers encrypted calling options, and we can review which fit your needs.
Can I get assistance at odd hours?
Yes. TX3 support is 24/7, with no per-handset fees when your team changes size.
Lynnwood FAQ
Can a Lynnwood store keep answering during an internet outage?
Yes. The system is hosted in the cloud, and we can forward calls to cell phones or the app.
Can we change call handling for holidays?
Yes. Set special routing and greetings ahead of time using call routing and the auto attendant.
Is customer information safe over the phone?
TX3 offers encrypted calling options. We can explain the choices for your setup.
What support is available outside store hours?
TX3 support is available 24/7, serving businesses across the US and Canada.
Marysville FAQ
Can Marysville businesses add phones for a busy season?
Yes. With no per-handset fees, you can add devices or app users as needed.
What happens in an outage during peak time?
Because your service is cloud-hosted, we can forward calls to cell phones or the app.
Are calls private?
TX3 offers encrypted calling options, and we can walk through them.
Do you offer support at night and on holidays?
Yes. TX3 support is 24/7.
Mount Vernon FAQ
Can my Mount Vernon business handle more calls during Tulip Festival season?
Yes. Ring groups, call routing and the auto attendant spread calls across your team, and with no per-handset fees you can add phones or app users for the busy month.
Can seasonal staff use the business line?
Yes. The app uses your business number over any data or Wi-Fi connection, so temporary staff don’t need new hardware. Coverage can vary in rural areas, so we add a voicemail-to-email fallback.
What if the office loses internet during a busy weekend?
Your phone system is hosted in the cloud, not in your building. We set up forwarding to cell phones or the app so calls still reach you.
Are business calls private?
TX3 offers encrypted calling options. We can explain which suit your needs, and support is available 24/7.
Olympia FAQ
Can Olympia firms handle busy legislative weeks?
Yes. Use ring groups, routing and the auto attendant to spread calls across your team.
What if the office loses power during a storm?
The system continues in the cloud. We can forward to cell phones.
Are calls private?
TX3 offers encrypted calling options. We can review what fits your situation.
Is support available when we need it most?
TX3 support is available 24/7, with no per-handset fees.
Puyallup FAQ
Can my Puyallup business add phones for fair season?
Yes. With no per-handset fees, you can add or remove lines as demand changes.
What if there’s an outage when we’re busiest?
Your service is hosted in the cloud. Forwarding to cell phones or the app keeps calls going.
Can clinics and retailers protect callers’ details?
TX3 offers encrypted calling options, and we can review the right fit.
How do I reach support late at night?
TX3 support is 24/7.
Redmond FAQ
Can a small Redmond tech team use a hosted phone system?
Yes. There are no per-handset fees, and the apps work on common devices.
What happens if the office loses internet?
The phone service remains in the cloud, and we forward calls to cell phones.
Can we protect confidential calls?
TX3 offers encrypted calling options. We can review what applies to your needs.
What support can I expect?
TX3 provides 24/7 support to businesses across the US and Canada.
Renton FAQ
Will phones work if there’s a power or internet failure at a Renton plant?
The service is hosted in the cloud. We configure forwarding to cell phones or the app as a backup.
Can we cover multiple shifts?
Yes. Time-based call routing hands calls from one team to the next.
Are calls with suppliers private?
TX3 offers encrypted calling options. We can review which suit your business.
Is help available after hours?
Yes. TX3 support is 24/7, serving businesses across the US and Canada.
Sammamish FAQ
Can I use a business line from my Sammamish home office?
Yes. Use the app on your devices or connect a desk phone, and callers see your business number.
What happens in a winter power outage?
The phone service runs in the cloud, so it isn’t affected by your home power. Forwarding keeps you reachable on your cell phone.
Will clients ever see my personal number?
No. Calls through the apps and forwarding show your business number.
Do you offer encrypted calling?
TX3 offers encrypted calling options. We’ll explain what fits your work.
Seattle FAQ
Can my Seattle team use one number whether they are in the office or at home?
Yes. The apps let people use the business number on any connected device.
What if our office has an outage?
The service remains hosted in the cloud, and calls forward to cell phones.
Are calls secure?
TX3 offers encrypted calling options. We can review the details.
Do you charge per handset?
No. TX3 has no per-handset fees, and support is 24/7.
Shoreline FAQ
What happens to my Shoreline phones during a neighborhood power outage?
The phone system is hosted in the cloud rather than in your office. We set up forwarding to cell phones or the mobile app so customers still reach a person.
Can staff who commute by train or bus still answer business calls?
Yes. The apps work on any data or Wi-Fi connection, so staff can answer on the business number without sharing a personal one.
Is encrypted calling available?
TX3 offers encrypted calling options. We can explain what applies to your setup and anything your customers require.
Will I pay extra as I add phones?
No. TX3 has no per-handset fees, so a backup line or an extra desk doesn’t add handset charges.
Tumwater FAQ
Will my phones work if there is an outage at my Tumwater shop?
The system is hosted in the cloud, not in your shop. Forwarding sends calls to cell phones or the app, so customers keep reaching you.
Can I take calls while I’m out on deliveries?
Yes. The app uses your business number on any data or Wi-Fi connection.
Is encrypted calling available for a small business?
TX3 offers encrypted calling options. We can review what fits your size and your customers’ expectations.
Are there per-handset charges for adding a phone?
No. TX3 has no per-handset fees, and our team is available 24/7 if you need help.
New York FAQ
Does TX3 have an office in New York City?
No. TX3 is headquartered in Enumclaw, Washington, and supports businesses across the US and Canada remotely, with 24/7 phone, email and live chat help.
What if my New York office loses power or internet?
The system stays hosted in the cloud. Forwarding to cell phones or the app keeps calls reaching your team.
Can staff work from home or on the move?
Yes. They use the apps on any device with a connection, and callers see your business number.
Are calls secure?
TX3 offers encrypted calling options. We can review what’s available for your team.