Auto Attendant
Business Auto Attendant & IVR: Your 24/7 Digital Receptionist
An auto attendant is an automated receptionist that greets callers and routes them to the right person or department, day or night. TX3 supports multi-level auto attendants with custom greetings, logic-based menus, time-of-day routing and IVR options on its business VoIP service.
What a TX3 Auto Attendant Can Do
Design call flows that follow the logic of your business, then change them yourself from the web portal of your hosted PBX, also called a virtual PBX.
Route by department, language or hours
Let callers press a key to reach sales, support or billing, or route them based on language or business hours.
Greet callers after hours
Use time frames to send callers to a greeting, a mobile phone or voicemail when the office is closed.
Handle busy front offices
Schools can use IVRs by department or grade and time-based routing during breaks.
Which Plan Includes Auto Attendants
Starter includes 2 auto attendants and 2 time frames. Pro includes unlimited auto attendants and unlimited time frames, plus ring groups and IVRs. Platform fees are Starter $50, Pro $100 and Enterprise $150 per month, plus $0.03 per minute of usage, plus E911 at $1.95 per month for each primary or location DID. There are no long-term contracts. See the TX3 pricing page for plan details.
If you also want live people answering after hours, TX3 offers live after-hours answering. Contact us to talk it through.
Related Features
Send callers to a team with ring groups and call queues, collect messages with voicemail to email, or explore the AI receptionist, available with customization and setup.
See how schools use these tools on our education phone systems page, or browse all TX3 features.
Frequently Asked Questions
What is an auto attendant?
It is an automated receptionist that greets callers and routes them to the right person or department. It works around the clock, so callers get where they need to go even after hours.
How many auto attendants come with each plan?
Starter includes 2 auto attendants and 2 time frames. Pro includes unlimited auto attendants and unlimited time frames.
Can I send callers to different places at night?
Yes. Time frames let you route callers differently by time of day, for example to a greeting, a mobile phone or voicemail after hours.
Can an AI receptionist answer my calls?
TX3 offers AI features, including an AI receptionist that can answer calls after hours, available with customization and setup. They are not turned on automatically.
Want help designing your call flow?
Tell us how your callers should be routed and we will plan it with you. Or call Sales at (888) 438-9375.