Business Phone Systems for Engineering, Architecture and Surveying Firms
Business Phones for Engineering and Architecture Firms With Teams Everywhere
Your people are in the studio, at the job site and in the client's conference room. TX3 puts them on one phone system, so clients reach the right person wherever the project has them.
Built for engineering firms, civil and structural engineers, MEP consultants, land surveyors and landscape architects
A Firm Whose Work Happens Away From the Desk
Engineers and architects spend their days on site visits, inspections, reviews and client meetings, with the rest of the team spread across offices and home studios. A client with a question about a drawing or a permit doesn't know who is where, and a call that rings an empty desk becomes a delay on the project. Contractors, owners and municipal contacts call at all hours, and projects often need extra drafters, designers or administrators for a few months rather than forever, which doesn't fit a phone system that charges for every handset.
Everyday Situations We Solve
The Client Question From the Job Site
A contractor calls about a detail in the plans while the project engineer is on another site. Smart routing sends the call to the engineer's mobile app, or to a backup if they can't answer, so the project doesn't wait for a callback.
A New Project Inquiry After Hours
A property owner calls at 7 PM looking for an architect. The AI receptionist answers, schedules a consultation with access to the firm's calendar, and transfers calls to the right person during the day.
The Site Visit That Moves
A client needs to reschedule Tuesday's walk-through. The AI receptionist reschedules it on the calendar, so the project manager isn't pulled off a drawing to sort it out.
Staffing Up for a Big Project
A large project needs more drafters and coordinators for six months. Remote and offshore agent seats add them in a day on the same system and release them afterward, with no per-handset fees.
One Firm, Several Offices
You have a main office, a satellite studio and people working from home. Hosted PBX puts them on one system and one directory, and branded outbound caller ID shows the firm's number and name on every outbound call.
Knowing Which Marketing Brings in Projects
You advertise in a trade publication, sponsor an event and run a website page. Each gets its own tracking number, so you can see which source produces real project inquiries.
How TX3 Connects the Office, the Studio and the Field
TX3 Communications is a veteran-owned provider of hosted PBX for engineering and architecture firms. With no per-handset fees and a cloud-based system, every office, home studio and job site can be part of the same phone system.
AI Receptionist
Answers calls 24/7, schedules and reschedules consultations and site visits with access to your calendar, and transfers calls to the right person. Voice, personality and behavior are customized for your firm upon request, and other customization is available upon request.
Smart Routing
Send clients and contractors to the project engineer or architect first, with backups when they're on site.
Mobile App and Cell Backup
Keep calls flowing to people on job sites and in client meetings, and keep answering during a local outage because the system is cloud-based.
Remote and Offshore Agent Seats
Add drafters, coordinators and administrators for a project and release them afterward, on the same numbers and reporting.
Branded Outbound Caller ID
Every call shows the firm's number and name, wherever the caller is working.
Encrypted Calling Options
Help protect project details and client information shared on the phone.
Call Recording
Keep a record of project conversations, scope discussions and verbal approvals.
Hosted PBX With No Per-Handset Fees
Pay for the seats you use, when you use them.
Frequently Asked Questions
Can calls reach our engineers when they're on a job site?
Yes. The mobile app and cell backup keep calls flowing to team members in the field, and smart routing can send the call to a backup person if the first one can't answer.
Can the phone system schedule consultations and site visits?
Yes. The AI receptionist answers calls 24/7, schedules appointments with access to your calendar, and reschedules them when a client needs a different time. It can also transfer a call to the right person. Its voice, personality and behavior are customized for your firm upon request.
Can we add people for a single project and remove them later?
Yes. Remote and offshore agent seats can be added quickly and released when the project ends. With no per-handset fees, there is no hardware to buy, ship or store.
Can we put several offices and home studios on one system?
Yes. Hosted PBX connects every location and remote team member to the same system, and branded outbound caller ID shows the firm's number and name on outgoing calls.
Can we record calls to keep a record of project conversations?
Yes. Call recording helps your firm keep a record of conversations, such as scope discussions and verbal approvals, and review them when needed.
Ready for a phone system that follows the project, not the desk?
Talk to an Engineering and Architecture Communications Expert, or call Sales at (888) 438-9375 and we'll build the system around your firm.