Business Phone Systems for RIAs, Financial Advisors and Wealth Managers
Reliable, Secure Phones for Registered Investment Advisors
When markets move, clients call. TX3 makes sure every call reaches the right advisor, protects the conversation, and keeps a record of what was discussed.
Built for financial advisors, wealth managers, retirement planners, portfolio managers and family offices
A Phone System That Keeps Up With Your Clients, Not Just the Market
A registered investment advisory firm runs on relationships. Clients call on the day the market drops, the week before retirement, or the morning after a life change, and they expect a person who knows them. At the same time the advisors are in meetings, on the road, or working from home, and a front desk can only cover so much. Clients are also discussing account balances, family finances and personal plans on these calls, so a dropped line, an unknown number or an unsecured connection is more than an inconvenience.
Everyday Situations We Solve
A Prospect Calling After Hours
A referral calls at 8 PM wanting to talk about their retirement savings. The AI receptionist answers, schedules an introductory meeting with access to the firm's calendar, and the advisor starts the next day with a booked conversation instead of a missed call.
The Review That Needs a New Time
A client calls to move Thursday's annual review. The AI receptionist reschedules it on the calendar, so the slot opens up and your associate doesn't spend the afternoon trading voicemails.
Calls That Go to the Right Advisor
Each client has a lead advisor. Smart routing sends the call to that advisor first, then to a backup or the service team if they're in a meeting, so clients reach someone who knows their situation.
An Advisor Calling From Home
An advisor works remotely and needs to call a client back. With branded outbound caller ID the client sees the firm's number and name, not an unknown number that goes unanswered.
Knowing What Was Said
A client later recalls a conversation about timing a withdrawal. Call recording helps the firm keep a record of conversations, so the team can review what was discussed instead of relying on memory.
Which Referral Source Brings the Calls
You sponsor a seminar, run a local ad and have a website offer. Each gets its own tracking number, so you can see which source produces calls from prospective clients and put next year's marketing budget there.
How TX3 Supports an Advisory Practice
TX3 Communications is a veteran-owned provider of hosted PBX for registered investment advisors and financial firms. Because it is cloud-based, your phones keep answering during a local outage, and the mobile app and cell backup keep calls flowing wherever your team is working.
AI Receptionist
Answers calls 24/7, schedules and reschedules client meetings with access to your calendar, and transfers calls to the right advisor. Voice, personality and behavior are customized for your firm upon request, and other customization is available upon request.
Smart Routing
Send each client to their lead advisor first, with backup rules for meetings and time away.
Encrypted Calling Options
Help protect the financial details clients share on the phone.
Branded Outbound Caller ID
Advisors calling from anywhere show the firm's number and name, so clients pick up.
Call Recording
Help your firm keep records of client conversations and review calls when you need to.
Sentiment Analysis
See which calls sounded worried or frustrated, such as a client rattled by a down market, so an advisor can follow up personally.
Call Tracking
A number for each seminar, ad and web page, so you see which referral sources produce calls.
Hosted PBX With No Per-Handset Fees
Add an advisor or an assistant without buying hardware, and pay for the seats you use.
Frequently Asked Questions
Can the phone system schedule meetings with clients and prospects?
Yes. The AI receptionist answers calls 24/7, schedules appointments with access to your calendar, and reschedules them when a client needs a different time. It can also transfer a call to the right person. Its voice, personality and behavior are customized for your firm upon request.
Will clients reach their own advisor?
Yes. Smart routing can send a client's call to their lead advisor first and then to a backup or your service team if the advisor is unavailable.
Can advisors work from home and still show the firm's number?
Yes. Branded outbound caller ID shows your firm's number and name wherever the advisor is working, and the mobile app and cell backup keep calls going if the office connection is down.
Can we record client calls?
Yes. Call recording helps your firm keep a record of conversations and review them when needed. TX3 also offers encrypted calling options for the financial information discussed on calls.
Can we add an assistant or a new advisor without buying phones?
Yes. TX3's hosted PBX has no per-handset fees, and remote and offshore agent seats can be added to the same system, numbers and reporting.
Ready for a phone system that sounds as professional as your firm?
Talk to a Registered Investment Advisor Communications Expert, or call Sales at (888) 438-9375 and we'll build the system around your practice.