Call Monitoring
Call Monitoring: Whisper, Barge-In and Live Monitor
TX3 includes call monitoring tools for supervisors: listen to a live call, whisper to coach a team member privately, or barge in to join the call. Whisper, barge and live monitoring are included with TX3 service.
What Call Monitoring Can Do
Coach your team and step in when it matters on your VoIP phone system.
Live monitor
Listen to a call as it happens to see how your team handles customers.
Whisper
Speak to your team member during a call without the caller hearing you.
Barge-in
Join a live call when a customer needs a supervisor.
Is Call Monitoring Included
Whisper, barge and live monitoring are included with TX3 service. Platform fees are Starter $50, Pro $100 and Enterprise $150 per month, plus $0.03 per minute of usage, plus E911 at $1.95 per month for each primary or location DID. There are no long-term contracts. See the TX3 pricing page for plan details.
Rules about monitoring and recording calls vary, so check with your own advisor about notices to callers and staff.
Related Features
Pair monitoring with call recording, review results in call reporting and analytics, or send callers to your team with ring groups and call queues.
Browse all TX3 features.
Frequently Asked Questions
What is call whisper?
Whisper lets a supervisor speak to a team member during a call without the caller hearing.
What is call barge-in?
Barge-in lets a supervisor join a live call so the caller, the team member and the supervisor can all talk.
Is call monitoring included in my plan?
Yes. Whisper, barge and live monitoring are included with TX3 service.
Can I use monitoring with call recording?
Yes. Call recording is included on all TX3 plans, so you can record calls and also monitor live calls.
Want to coach your team on live calls?
Tell us how your team takes calls and we will plan it with you. Or call Sales at (888) 438-9375.