Call Reporting
Call Reporting & Analytics for Your Business Phone System
Know what is happening on your VoIP phone system before it becomes a problem. TX3 call reporting gives you real-time dashboards and historical reports on call volumes, answer rates and usage trends.
What You Can Track
Use the numbers from your business VoIP service to coach your team and plan your staffing.
Call volume
See how many calls come in so you can staff the phones when your customers call.
Answer rates
Spot missed calls and slow answers, and see whether your queues are keeping up.
Usage trends
Watch usage over time to optimize workflows and make decisions based on data.
Which Plan Includes Call Reporting
Call reporting tools are listed on the Pro plan and above. Platform fees are Starter $50, Pro $100 and Enterprise $150 per month, plus $0.03 per minute of usage, plus E911 at $1.95 per month for each primary or location DID. There are no long-term contracts. See the TX3 pricing page for plan details.
Accounting and tax firms use real-time analytics for usage and staffing during busy season. See our accounting and tax phone systems page.
Related Features
Pair reporting with ring groups and call queues, listen in live with call monitoring, review call recording, or manage several offices with multi-site management.
Browse all TX3 features.
Frequently Asked Questions
What does TX3 call reporting show?
Real-time dashboards and historical reports on call volumes, answer rates, usage trends and more.
Which plans include call reporting tools?
Call reporting tools are listed on the Pro plan and above.
Can reporting help with staffing?
Yes. Watching call volume and answer rates helps you decide when to have more people on the phones.
Is there a long-term contract?
No. TX3 has no long-term contracts.
See how your phones are performing
Tell us what you want to measure and we will walk you through the plan that fits. Or call Sales at (888) 438-9375.