Getting Started Is Easy
Setting up a business VoIP phone system starts with a few practical steps. Follow them in order and every caller gets a clear greeting, the right person and a better experience. TX3 offers 24/7 live support and no long-term contracts along the way.
Getting Started
The basic setup every TX3 customer gets.
Conversation with Our Experts
Every system starts with a conversation about how your business works.
- How your team answers and routes calls today
- Locations, departments and remote staff
- Busy times, after-hours needs and coverage gaps
- What a great caller experience looks like for you
Select or Port Your Numbers
Keep the numbers your customers already know, or pick new ones.
- Port existing local and toll-free numbers
- Choose new local or toll-free numbers
- Add numbers for departments, campaigns or locations
- We manage the port so your service stays uninterrupted
System Design
We map out how every call should flow.
- Auto attendant menus and call flows
- Ring groups and call queues
- Business hours, holidays and after-hours routing
- Extension plan for every user and device
- Call recording settings
System Build
Once the design is approved, we build it.
- Configure call flows, menus and queues
- Provision extensions and voicemail boxes
- Set up call recording and reporting
- Test every route before go-live
Deployment
Your phones arrive ready to work.
- Phones delivered locally or shipped plug-in ready
- Chrome app or any SIP-enabled app set up for your team
- Failover configured so calls keep flowing
- Go-live support from our team
Optimize
Enhancements that take your customer experience further.
On-Hold Messaging
Turn hold time into marketing time.
- Custom on-hold messages and music
- Promote services, specials and events
- Update content as your business changes
AI Receptionist Training
Train an AI receptionist on your business (available with setup).
- Answers common questions around the clock
- Routes callers to the right person or department
- Trained on your services, hours and policies
App Integrations
Connect your phone system to the tools you already use.
- CRM integrations with click-to-call
- Microsoft Teams integration (extra charge)
- Custom integrations for your workflow
Customer experience
When the steps work together, a caller hears a clear greeting, reaches the right person, waits with a helpful message and can leave a message that gets seen. Your hosted PBX stays easy to adjust, so you can update menus, hours and routing as your business changes.
Review how calls are handled with call reporting (listed on Pro and above), and lean on TX3 24/7 live support whenever you need it.
Frequently Asked Questions
What are the steps to set up a business VoIP phone system with TX3?
Setup runs in five steps: a conversation with our experts, selecting or porting your numbers, system design, system build and deployment. Optional enhancements include on-hold messaging, AI receptionist training and app integrations. TX3 offers 24/7 live support and no long-term contracts.
How long does it take to get a VoIP phone system running?
Same-day provisioning is often possible depending on complexity. Timing depends on your call flow, your number of extensions and whether you are porting numbers.
Can I keep my existing business phone numbers?
Yes. TX3 can port your main lines, direct extensions and toll-free numbers, and TX3 handles the porting paperwork. You can also choose new numbers for new lines. See number porting.
What happens to calls if my internet or office goes down?
Failover means calls can reroute to cell phones or other locations if your internet or a site goes down. Plan the destinations when you set up the system, and ask TX3 Sales how it works for your setup.
Are call recording and an AI receptionist available?
Call recording is included on all plans, and AI sentiment analysis and coaching are available with setup. An AI receptionist is available with setup. Healthcare practices that need a HIPAA compliant phone system can ask TX3 about signing a BAA.
Which phones and apps work with a hosted PBX from TX3?
Your team can use the iPhone and Android app, the Chrome browser app or any SIP-enabled app. Desk phones are drop-shipped preprogrammed and auto-provision.
Ready to start your TX3 journey?
Call Sales at (888) 438-9375 or get your savings estimate. Pricing is based on your extension count, with no long-term contracts.