- Law Firms
Secure Phones for Law Firms That Answer Day and Night
A new client calls the first firm that picks up. TX3 answers every call day and night, protects confidential conversations, and shows you where your cases come from.
Built for personal injury, family law, immigration, estate planning and criminal defense firms.
When the Phone Goes Unanswered, the Case Goes Elsewhere
People rarely need a lawyer at a convenient hour. An arrest, an accident or a notice in the mail prompts a call that night, and the person calls the next firm if no one answers. At the same time, attorneys spend the day in court, depositions and client meetings, so even in business hours the front line can't always pick up. Every call may also involve privileged information, so privacy and clean call handling matter more than they do for most businesses. And firms spend real money on marketing without knowing which of it actually produces cases, or how much of the work is being billed.
Everyday Situations We Solve
The 11 PM Call
A prospective client calls late at night looking for help. The AI receptionist answers instead of voicemail, schedules a consultation with access to the attorney's calendar, or transfers the call to the on-call attorney if you've set it up that way.
Everyone Is in Court
The attorneys are in a hearing and the receptionist is on another line. Calls overflow to the AI receptionist instead of voicemail, and it transfers existing clients to their own attorney or paralegal.
A Consultation That Has to Move
A client calls to say a hearing ran over and they can't make a 2:00 meeting. The AI receptionist reschedules it on the calendar, and the attorney's afternoon isn't left with an empty slot nobody knew about.
A Confidential Conversation
An attorney calls a client from home or a cell phone. Calls placed through the TX3 app display the firm's number, and encrypted calling options help protect what's said.
Which Marketing Is Producing Cases
The firm has a Google Ads campaign, a directory listing and a billboard. Each gets its own tracking number, so you see which source generated calls, which calls became signed clients, and where to spend next.
Reconstructing the Billable Time, and a Client Losing Patience
At month-end an attorney can't recall how long a client call lasted. Call logs and recordings show the actual times and what was discussed, so time doesn't go unbilled. And when a client who has called three times sounds frustrated, sentiment alerts flag it so a partner can respond the same day.
How TX3 Protects Your Calls and Your Intake
TX3 Communications is a veteran-owned provider of hosted PBX for law firms across the US and Canada. With 24/7 support and a hosted system, if your office loses internet or power, calls are still answered and routed, and with the mobile app or cell-phone backup they still get through over the cell network.
AI Receptionist
Answers calls 24/7, schedules consultations with access to your calendar, reschedules them, and transfers calls to the right attorney or paralegal. Voice, personality and behavior are customized for your firm upon request, and other customization is available upon request.
Call Routing Rules You Control
Set hours, practice groups and on-call numbers, so existing clients reach their own team and after-hours calls forward to whoever is covering.
Encrypted Calling Options
Help protect privileged and confidential conversations. We'll review the options for your firm during onboarding.
Call Recording and Logs
Keep a record of what was said and how long calls lasted to support accurate billing.
Call Tracking by Marketing Source
A separate number for each campaign, directory or page, so you can see which marketing brings in cases.
Sentiment Alerts
Know which clients sound frustrated while there's still time to fix it.
Hosted PBX With No Per-Handset Fees
Add attorneys, paralegals and remote staff without paying per device.
Frequently Asked Questions
Can calls be answered after hours so we don't lose new clients?
Yes. The AI receptionist answers 24/7, schedules consultations with access to your calendar, and can transfer calls to the right person. If you want an on-call attorney reached directly, you set the forwarding rules.
Are our client calls confidential?
TX3 offers encrypted calling options to help protect client conversations. We'd review what's available for your setup during onboarding, and your firm's own ethics and confidentiality requirements still apply.
Can we see which marketing brings in new cases?
Yes. Call tracking assigns a number to each campaign, listing or page, and tags every call, so you see which sources are producing calls and which of those became clients.
Can we change how the AI receptionist sounds and behaves?
Yes. Its voice, personality and behavior are customized for your firm upon request, and other customization is available upon request as well. Just tell us how you'd like it to greet and handle callers.