Ring Groups & Call Queues
Ring Groups & Call Queues for Business Phones
Ring groups ring several phones at once or in sequence. Call queues hold callers in line and hand them to available people, using automatic call distribution (ACD) and smart call routing. Both work on TX3's VoIP phone system, and TX3 call queues are available on all plans.
How Teams Use Ring Groups and Call Queues
Get each call to someone who can help, even when it is busy.
Ring a front-desk team
Ring everyone on the team at once, or one phone after another, so a call is answered quickly.
Hold callers in line
During peak times, a call queue keeps callers waiting in line and passes them to the next available person. Retail teams use queues to manage peak call times.
Send each caller to the right team
Combine an auto attendant with queues so sales, service and support callers each reach the right group.
Which Plan Includes Ring Groups and Call Queues
Call queues are available on all plans. Ring groups and IVRs are listed on the Pro plan and above. Platform fees are Starter $50, Pro $100 and Enterprise $150 per month, plus $0.03 per minute of usage, plus E911 at $1.95 per month for each primary or location DID. There are no long-term contracts. See the TX3 pricing page for plan details.
TX3 call reporting covers call volumes and answer rates, so you can see how your queues are doing. Reporting tools are listed on Pro and above.
Related Features
Pair queues with an auto attendant and IVR, supervise live calls with call monitoring, watch results in call reporting and analytics, or manage several offices with multi-site management.
See how retail teams handle busy periods on our retail phone systems page, or browse all TX3 features.
Frequently Asked Questions
What is the difference between a ring group and a call queue?
A ring group rings several phones at once or in sequence. A call queue holds callers in line and distributes them to available agents.
Which plans include call queues?
Call queues are available on all TX3 plans. Ring groups and IVRs are listed on the Pro plan and above.
Can I see how many calls my team answers?
TX3 call reporting covers call volumes and answer rates. Call reporting tools are listed on the Pro plan and above.
Is there a long-term contract?
No. TX3 has no long-term contracts, so you can change plans as your team grows.
Need a queue that fits your team?
Tell us how many extensions you have and how calls come in, and we will set it up with you. Or call Sales at (888) 438-9375.