Call Recording
Business Call Recording, Encrypted Recordings and BAA Support
With TX3's business VoIP service, you can record calls on demand or always-on for important lines or departments. Call recording is included on all plans, and an encrypted call recordings module is available for compliance needs.
How Businesses Use Call Recording
Keep a record of the calls that matter on your VoIP phone system.
Healthcare practices
TX3 will sign a BAA, and the encrypted call recordings module covers stored recordings for HIPAA-regulated organizations.
Advisory firms
Registered investment advisors can keep recorded client calls.
Training, quality and disputes
Monitor performance, settle disputes and improve customer service with easy access to stored conversations.
Recording, Encryption and HIPAA
Call recording is included on all plans, on demand or always-on. The encrypted call recordings module and BAA are available for customers with compliance needs; ask Sales for module details. Platform fees are Starter $50, Pro $100 and Enterprise $150 per month, plus $0.03 per minute of usage, plus E911 at $1.95 per month for each primary or location DID. There are no long-term contracts. See the TX3 pricing page for plan details.
HIPAA compliance also depends on how your organization uses the system, including who has access and how recordings and voicemails are handled. Rules about telling callers they are being recorded vary, so check with your own advisor.
AI-Powered Call Analysis for Sales and Customer Service
Turn recorded calls into coaching and training opportunities. These AI features are available with customization/setup. AI call summaries are also available with setup, for an extra charge.
Sentiment Analysis
AI can analyze recorded calls for sentiment, helping you see how conversations with customers are going. Available with customization/setup.
Sales & Service Coaching
Coaching insights help sales and customer service managers see where their teams can improve, based on real recorded calls. Available with customization/setup.
Low-Score Alerts to Management
Low-scoring calls can be automatically flagged and sent to management for training and review. Available with customization/setup.
Related Features
Review results with call reporting, coach agents with call monitoring, route calls with call queues, or read the healthcare and investment advisor pages.
Browse all TX3 features.
Frequently Asked Questions
Can VoIP calls be recorded?
Yes. TX3 can record calls on demand or always-on for important lines or departments.
Is call recording included in my plan?
Yes. Call recording is included on all TX3 plans.
Will TX3 sign a BAA?
Yes. TX3 will sign a Business Associate Agreement for HIPAA-regulated customers. HIPAA compliance also depends on how your organization uses the system.
Are recordings encrypted?
TX3 offers an encrypted call recordings module for compliance needs. Ask Sales about the module.
Can call recordings be analyzed for sentiment and used for coaching?
Yes. AI call analysis, including sentiment analysis and coaching insights for sales and customer service teams, is available with customization/setup. Contact TX3 Sales at (888) 438-9375 to talk through your needs.
Can low-scoring calls be sent to management for training?
Yes. Low-scoring calls can be automatically flagged and sent to management for training and review. This is available with customization/setup.
Need call recording for your team?
Tell us which lines to record and any compliance needs, and we will plan it. Or call Sales at (888) 438-9375.