How Much Does Business VoIP Cost? Per-User vs Per-Minute Pricing
Business VoIP is usually priced one of three ways: a fee per user, a fee per seat or phone, or a platform fee plus usage. The right model depends on how many people need a phone and how much they talk. This guide explains each model, the costs buyers forget, and how TX3 prices its hosted PBX service.
Three Common Ways VoIP Is Priced
Comparing quotes only works when you know which model each one uses.
Per-user licenses
Each person gets a license with a monthly price, often with features split across plan levels. The bill grows with every person added, whether they make many calls or few.
Per-seat or per-phone fees
A monthly fee for each phone or seat. It is simple to read but can add up when you need phones that rarely get used, such as a lobby or a shared line.
Platform fee plus usage
One monthly fee for the plan, plus a charge for the minutes you actually use. Cost follows call volume instead of headcount alone.
Costs Buyers Forget to Ask About
Whatever the model, ask for these in writing before you compare totals:
E911
Emergency calling is usually billed per number or location. Ask how it is charged and what it takes to keep addresses correct.
Taxes and fees
Ask which taxes and regulatory fees are added to the monthly price.
Phones
Ask whether phones are sold, leased or bring-your-own, and which models work.
Number porting
Ask who handles porting your existing numbers and how long it takes.
Support
Ask what hours support is available and how to reach it.
How TX3 Prices Hosted PBX
TX3 uses a platform fee plus usage. Starter is $50 per month for 1-5 extensions, Pro is $100 per month for 5-20 users, and Enterprise is $150 per month for 20+ users, plus $0.03 per minute of usage. The per-minute rate is flat, with no overage tier. E911 is $1.95 per month per primary or location DID. There are no per-user license limits.
Auto attendants, call queues and voicemail-to-email are available to every customer. Plans differ in how many you can set up, so check the pricing page for what each includes.
Starter: $50 per month
Ideal for 1-5 extensions. Smart call routing, 2 auto attendants, 2 time frames, voicemail-to-email, mobile and desktop apps, and web and mobile access.
Pro: $100 per month
Ideal for 5-20 users. Everything in Starter, plus unlimited auto attendants and time frames, call reporting tools, and ring groups and IVRs.
Enterprise: $150 per month
Ideal for 20+ users. Everything in Pro, plus dedicated support, multi-site management and custom call engineering.
A Simple Illustration
As an example only, not a quote: an office with 10 extensions on Pro that uses about 200 minutes per extension each month would have a $100 platform fee plus 2,000 minutes at $0.03, which is $60 in usage. That is $160 per month before E911, which is $1.95 per primary or location DID, and any applicable taxes and fees.
Your own usage will differ. See the cost comparison for a side-by-side of 20 extensions at 200 minutes each, or contact us to price your own team.
Frequently Asked Questions
How much does business VoIP cost per month?
It depends on the pricing model and the size of your team. With TX3, each plan has a monthly platform fee (Starter $50, Pro $100, Enterprise $150) plus $0.03 per minute of usage.
Is the per-minute rate the same for every call?
TX3 charges a flat $0.03 per minute of usage. There is no overage tier.
What is the E911 fee?
E911 is $1.95 per month per primary or location DID.
Does TX3 charge per user?
TX3 prices by plan, not by per-user license. Each plan is meant for a range of extensions or users, and there are no per-user license limits.
Are phones included in the price?
Phones are not part of the platform fee. TX3 supports Polycom, Yealink and Cisco SIP phones, which you can buy from TX3 or bring yourself, and you can use the mobile and desktop apps instead.
Want a price for your own team?
Tell us how many extensions you need and how your team works, and we will put together a plan. Or call Sales at (888) 438-9375.